Shipping & Handling

Check estimated delivery timeframes below!

United States: 1-7 business days (PO Box addresses 5-15 business days)

Canada: 5-15 business days

Australia, New Zealand: 5-15 business days

United Kingdom: 5-15 business days

Europe: 5-17 business days

Other countries: 12-22 business days 

 

Do you ship worldwide?

Yes - we ship worldwide. All of our shipping options are trackable.

 

How much does shipping cost?

It's completely free. We like to make things as simple and as upfront as possible without any extra fees for our customers, just the way we like it ourselves.

 

How long does it take for my order to arrive?

For customers outside of US, UK, Canada or Australia* please note that customs policies and import duties vary widely for international orders outside of these countries. Your local customs office can assist with any customs duties outside of our control.

 

What is the maximum delivery time?

The maximum delivery timeframe during the COVID-19 period is 60 days, which is also the limit when we start processing partial or full refund requests. We feel that a customer should never wait this long for their package to arrive, no matter who's fault.


Processing Times

Orders are processed and shipped out within 24-48 hours.

We do not ship out on weekends.


Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@theeyeology.com and we'll help you out!


Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing, holidays & extreme weather conditions that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

NOTE: Due to the unexpected coronavirus outbreak, the shipping times of packages around the world may be affected and there could be times where the shipping is delayed but we will do our best to ensure you receive your order ASAP.